Our Services

Brand Management

Market Research & Mystery Shopping

Customer Experience Mapping, Audit & Training

Brand Development

Partnership Alliances

Design Services

Loyalty Education [CLMP]

Contact Us

Sukwinder Bassi

Former CEO, Gems Africa

“Manav was the catalyst that enabled the company to connect, engage, and inspire the parent community, enabling us to exceed enrollment targets and create meaningful relationships with consumers. He is a critical thinker who has the ability to use his expertise to translate into market-leading initiatives”

How We Work

We help our clients elevate their customer relationships by delivering positive and meaningful experiences to forge life-long bonds. We achieve this by:

  • 1

    Building a strong brand purpose that resonates and is consistently delivered on.

  • 2

    Transforming businesses towards an always-on, customer-first mentality.

  • 3

    Recognising and rewarding customers in ways that are timely, relevant, and specific to them.

Wee Ming Chua

Former CFO, Emaar Hospitality Group

“Chayya is truly a professional who is passionate in her area of expertise and who takes full ownership of every project, regardless in the capacity of an employee or a consultant. I have no doubt of the tremendous successes that she will bring to any company or project and thus would highly recommend her.”

Our Process

  • Step 1

    We work closely with the client to design a blueprint for a customised loyalty programme.

  • Step 2

    Based on the client’s budget, we help source the best technology platform for the programme.

  • Step 3

    Our team works closely with the business, project managing, and guiding the programme to a successful launch.

  • Step 4

    Post launch, we hand-hold the team, supporting member acquisition, communication, and engagement to ensure the programme meets its objectives successfully.

Andy Levey

Marketing Director, Two Bit Circus

“Manav is unique in that he’s a thought leader and someone who is willing to roll up his sleeves and dig deep into the details to solve the problem at hand. He knows how to synthesise data, context, and environment in order to develop plans and strategies. He’s a master storyteller who knows how to speak to all levels within an organisation.”